Refund policy
Return & Refund Policy
At AL BARKAAT, customer satisfaction is important to us. If you receive a damaged, leaked, defective, or incorrect product, you may request a return, replacement, or refund subject to the conditions below.
Return Eligibility
You may request a return or replacement within 3 days of receiving your order.
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging with all labels intact.
- A valid proof of purchase (Order ID or Invoice) is required.
- An unboxing video and clear product images may be required to verify claims related to damage, leakage, missing items, or incorrect products.
To initiate a return, please contact us at:
Email: shop.albarkaat@gmail.com
Return Address:
540, Near Masjid, Tantaniya,
Ta-Mahuva, Dist. Bhavnagar,
Gujarat – 364280, India
Please do not return any product without prior approval from our support team. Returns sent without authorization may not be accepted.
Damaged, Leaked or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A leaked perfume or attar
- A defective product
- An incorrect item
- Missing products
Please contact us within 3 days of delivery and provide:
- Order Number
- Product photographs
- Packaging photographs
- Unboxing video (recommended and may be required for verification)
Once verified, we will arrange a replacement or refund where applicable.
Refund Process
After receiving and inspecting the returned product, we will notify you whether your refund has been approved.
If approved:
- Refunds will be processed within 3–7 business days.
- Refunds will be issued to the original payment method used while placing the order.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
If more than 15 business days have passed after refund approval, please contact us at:
Exchanges
Exchange requests are accepted only for:
- Damaged products
- Leaked products
- Defective products
- Incorrect products delivered
Exchange requests must be submitted within 3 days of delivery and are subject to stock availability.
Non-Returnable Items
For hygiene and safety reasons, the following products are not eligible for return or refund:
- Opened or used perfumes or attars
- Products without original packaging
- Products purchased during sale or promotional offers
- Gift Cards
- Customized or personalized products
- Products damaged due to misuse, improper storage, or customer negligence
Order Cancellation
Orders can only be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
AL BARKAAT reserves the right to cancel any order due to:
- Stock unavailability
- Pricing errors
- Payment verification issues
- Suspected fraudulent transactions
Shipping Charges
Shipping charges paid during order placement are generally non-refundable.
However, if the return is approved because AL BARKAAT delivered a damaged, defective, leaked, or incorrect product, the applicable return shipping charges will be borne by us.
Incorrect Address & Failed Delivery
Customers are responsible for providing complete and accurate shipping details.
Orders returned due to:
- Incorrect address
- Failed delivery attempts
- Refusal to accept delivery
may require additional shipping charges for re-dispatch.
Product Variations
Minor variations in fragrance notes, bottle appearance, packaging design, or product colour may occur due to batch production, manufacturing updates, or photography lighting. Such variations are normal and shall not be considered manufacturing defects.
Fragrance Preference
Fragrance is a personal preference. Returns or refunds cannot be approved solely because the customer did not personally like the fragrance or expected a different scent profile.
Contact Us
For any questions regarding returns, refunds, replacements, or cancellations, please contact us:
AL BARKAAT
📍 540, Near Masjid, Tantaniya, Ta-Mahuva, Dist. Bhavnagar, Gujarat – 364280, India