1. Refund Eligibility
2. Quick Refund Process
3. Easy Exchanges
4. Non-Returnable Items
5. Unboxing Video Requirement
6. Cancellation Policy
7. Return Condition Requirements
8. Shipping Charges on Returns
9. Failed Delivery / Wrong Address
10. Contact Support
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Return Policy
1. Refund Eligibility
At AL BARKAAT, customer satisfaction is important to us. If you receive a damaged, leaked, defective, or incorrect product, you may request a return or replacement within 3 days of delivery. To be eligible, the product must remain unused and in its original packaging condition.
2. Quick Refund Process
Once the returned product is received and successfully inspected by our team, eligible refunds will be processed within 3–7 business days. Refunds will be credited to the original payment method used while placing the order. Processing time may vary depending on the bank or payment provider.
3. Easy Exchanges
Customers may request an exchange for damaged, defective, or incorrectly delivered products, subject to stock availability. Exchange requests must be submitted within 3 days of delivery along with proper proof such as product images or an unboxing video.
4. Non-Returnable Items
The following items may not be eligible for return or refund:
• Used or opened perfume/attar products
• Products without original packaging
• Products purchased during sale or special discount offers
• Customized or personalized products
• Products damaged due to misuse or improper handling by the customer
5. Unboxing Video Requirement
Customers are strongly advised to record a clear unboxing video while opening the package. Claims related to leakage, damaged items, missing products, or empty packages may require valid unboxing proof for verification purposes.
6. Cancellation Policy
Orders can only be cancelled before they are dispatched from our warehouse. Once shipped, cancellation requests may not be accepted. AL BARKAAT reserves the right to cancel any order due to stock issues, pricing errors, or suspicious transactions.
7. Return Condition Requirements
Returned products must be unused, unopened, and in their original condition along with all packaging materials, labels, and invoice copies. Products failing quality inspection may not qualify for refund or replacement.
8. Shipping Charges on Returns
Shipping charges paid during order placement are generally non-refundable unless the return is approved due to a damaged, defective, or incorrect product delivered by us.
9. Failed Delivery / Wrong Address
Customers are responsible for providing accurate shipping details while placing orders. Orders returned due to incorrect address, failed delivery attempts, or refusal to accept delivery may attract additional re-shipping charges.
10. Contact Support
For any return, refund, replacement, or cancellation-related assistance, customers can contact our official support team through the contact details available on our website.
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Minor variations in fragrance notes, packaging design, or product appearance may occur due to batch production and photography lighting differences. AL BARKAAT reserves the right to refuse returns or refunds if the request does not meet the conditions mentioned in this policy.
