1. Order Processing Time
2. Delivery Time & Coverage
3. Shipping Updates & Support
4. Delayed or Failed Deliveries
5. Incorrect Address & Delivery Attempts
6. Order Tracking
7. Damaged Package Policy
8. Shipping Availability
9. Contact Information
Shipping Policy
1. Order Processing Time
Orders are usually processed within 1–3 business days after confirmation. Processing time may vary during peak seasons, holidays, or due to unforeseen circumstances.
2. Delivery Time & Coverage
Delivery timelines depend on your location and the shipping partner. Most orders are delivered within 3–7 business days. Shipping charges, if applicable, will be clearly shown during checkout before payment.
3. Shipping Updates & Support
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp. If you experience any delays or issues, our support team is always available to assist you.
4. Delayed or Failed Deliveries
While we strive to deliver all orders on time, delays may occur due to weather conditions, courier issues, public holidays, remote locations, or unforeseen circumstances. AL BARKAAT is not responsible for delays caused by third-party courier services, but we will always assist customers in tracking and resolving shipment issues.
5. Incorrect Address & Delivery Attempts
Customers are requested to provide accurate shipping details at the time of placing the order. If incorrect or incomplete address details are provided, delivery may be delayed or returned. Additional shipping charges may apply for re-shipping returned parcels.
6. Order Tracking
Once the order is shipped, customers will receive a tracking ID and courier details through email, SMS, or WhatsApp. Customers can use the tracking details to monitor their shipment status in real time.
7. Damaged Package Policy
If the package appears damaged, opened, or tampered with at the time of delivery, customers are advised to record an unboxing video and contact our support team immediately within 24 hours of delivery.
8. Shipping Availability
We currently ship across most serviceable locations in India. Delivery availability depends on courier partner coverage and pin code serviceability.
9. Contact Information
For shipping-related queries or support, customers can contact us through our official support email, WhatsApp, or customer care channels available on our website.
